Technical Support

Bentley technicans have many years of experience working with the materials we provide. Below are links to FAQ's to Technical Data Sheets to help you with your project and material questions.

FAQs

FAQ's

We have a large library of commonly asked questions and answers to help you with our materials.

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Tech and Safety Data Sheets

Technical & Safety Data Sheets

Reading these documents can help you prevent unwanted accidents and provide you with a plan for success when using our materials.

Get Tech Documents
Mold Box Measurement

How-To Booklet

Smooth-On’s How-To Booklet is here to take the guesswork out of making flexible moulds and castings by offering this informative overview that will introduce the reader to basic techniques as well as materials available to make flexible moulds and rigid castings

Download How-To Booklet
Mold Box Measurement

Material Calculation

How much material do you need? Smooth-On provides multiple calculators for their products to determine the amount needed for your project.

Moulding and Casting Calculators
Support Ticket

Support Ticket

Still have a few unanswered questions? Open up a technical support ticket.

Start a Tech Ticket

Our technical service department receives many phone calls and e-mails daily.

Technical help is a free service offered by Bentley Advanced Materials. to assist end-users of rubbers, plastics, foams and other materials in realising their project objectives. Each Bentley technician has experience using materials and has been exposed to a variety of applications that qualifies him or her to offer technical support.

We find that people often have the wrong impression as to just what our responsibilities are in offering this service and want to be very clear about what you should and should not expect from us.

Discussing your project objectives and then recommending a material or combination of materials that we think will you meet your objectives is the best we can do in making a recommendation.

We can never guarantee or warranty that any Bentley product will work for your specific application for the simple reason that, in using these materials, there is a lot that can go wrong that is not material related. We have no control over the many processing variables associated with working with these materials such complexity of the project, aptitude of the user (experience and ability) and processing conditions such as environment.

Beginners especially have a high rate of “first time” failure due to inexperience with these materials and mould making/casting in general. Bentley is responsible for the quality of the material that you buy, not the experience level of the end-user. Because no two applications are quite the same, a small test application to determine suitability is recommended if material performance is in question. User shall determine suitability of the product for the intended application and assume all associated risks and liability.

We want you to be successful every time! If you are new to mould making and casting, your best defence against product failure is to read the technical bulletin for the product you are using and follow directions carefully.

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Technical Support Request

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In order to answer your technical question, your email address or contact phone number is required. Providing your name is optional but will help us address you properly. Any provided information may be stored in our customer database to help us improve our products and services. For more information about how we process your personal data and your rights with respect to your personal data, please view our privacy policy.

Jason